Frequently Asked Questions
Everything you need to know about our artisanal champagne selection and delivery services.
How do you ensure the champagne is stored correctly?
All our bottles are stored in a temperature-controlled, dark environment to preserve the delicate flavors and effervescence. We source directly from growers to ensure the shortest possible supply chain.
What are your shipping rates and delivery times?
We offer standard and express shipping options. For most domestic orders, delivery takes 2-4 business days. Please note that an adult signature (21+) is required upon delivery for all alcohol shipments.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and customs duties vary by country and will be calculated at checkout based on your location.
What is your policy on damaged or 'corked' bottles?
If you receive a damaged bottle or believe your champagne is faulty (corked), please contact our support team within 14 days of receipt. We will provide a replacement or a full refund for verified quality issues.
Can I include a personalized gift message?
Absolutely. During the checkout process, you can select the 'Gift' option to include a handwritten note and premium gift wrapping for that special someone.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like Apple Pay, Google Pay, and PayPal for a secure checkout experience.